Thank you for your purchase and review. We're sorry to hear that you're not fully pleased with your optic. I will include a link below for the full Pulsar manual, I'm not sure if you've seen it but it's well written and most users find it very helpful. The Pulsar menu system and setup are some of the easiest and most intuitive of all the brands but we do understand that for many new users, all thermal scopes can be a bit confusing to initially figure out. We're always happy to answer any questions and help in any way we can.
You mentioned the freeze function and the difficulty of holding the rifle steady and we agree it's not easy to press a button and keep the crosshairs perfectly still. For this reason we don't personally use the freeze feature and we feel for most people (us included!) it's easier without using it but it's a function that many like, so it's good that it's an option but not required.
Again, we truly appreciate your business and if there is anything we can do to help, do not hesitate to give us a call and we'll be more than happy to answer any questions and offer any setup or usage suggestions we can. The XP50 is one of my personal favorite thermal optics and I've had one on my main night hunting rifle for years and love it. Hopefully with some more time and use you'll get better acquainted with it and come to enjoy it as much as I do! Let us know if we can help;
https://www.pulsar-nv.com/glo/support/manuals/2966/thermion-2-lrf-xp50-pro/m32/
Thanks again!
Jason Robertson
Outdoor Legacy
Owner
